Refund & Cancellation Policy

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Bookings are confirmed upon receipt of payment.

Cancellations made more than 48 hours before the scheduled session are eligible for a full refund.

Cancellations within 48 hours of the scheduled session are non-refundable.

One reschedule may be permitted where at least 24 hours’ notice is provided.

Failure to attend a scheduled session without notice will be treated as a missed appointment and is not eligible for a refund.

If the required NHS Pension Scheme Annual Benefit Statement (ABS) is not provided in advance, the session may be rescheduled at our discretion.

If Nurse Business Navigator cancels a session, the client will be offered either a full refund or an alternative appointment.

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All cancellation requests and queries will only be accepted via email  and at this email address:

maureen@nursebusinessnavigator.co.uk

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This policy does not affect your statutory rights under UK consumer law.

Last Updated: 09/06/2026